General Conditions
Access to and use of this site, as well as the products and services available, are subject to various conditions.
By using this site, you agree to the terms of use, which may be updated from time to time. We encourage you to visit this page regularly to be aware of any changes that may have been made to the Terms of Use.
Access to this site is temporarily allowed, and we reserve the right to withdraw or change services without prior notice. We are not responsible if, for any reason, this site is unavailable in a certain period of time. From time to time, we may restrict access to certain areas of this site.
Shipments and Deliveries
Orders with national or international deliveries are sent via CTT.
All orders outside the European Community are subject to customs supervision. From this, although not often, it may result in the application of a customs duty - this payment is the responsibility of the customer.
Shipping Cost
Free shipping on all orders over € 35.
Delivery Time
If you want to know when your order is shipped, consider:
- payment of the application must be made before processing;
On credit card payments, a confirmation is immediate.
In Portugal, in the case of:
- Multibanks made until 7:00 pm, confirmations are received the next day. After this time, he is received two days later.
Orders are processed on the business days of the Portuguese national calendar. Orders processed by 12:00 GMT are usually shipped the same day. When processed after this time, they are shipped the next business day.
After sending the request, the normal delivery time is:
-Continental Portugal: 1 - 3 business days
-Madeira: 3 - 5 business days
-Air: 3 - 8 business days
The delivery times can be extended in periods of great flow of objects, as in the case of holidays and Christmas.
Customs hold-back situations for inspection may delay delivery.
Order Status
When your order is shipped, you will receive the order code in your email so you can find it on the CTT website.
If you find it difficult to locate, contact the customer support line.
If the carrier can not deliver the order, it will try again the next day or contact you to schedule a new delivery.
When an order is returned due to the customer's responsibility and the customer wants to return it or send a new one, a fee of € 5.00 is required so that we can process the new order.
This fee must be paid by bank transfer and a proof of payment must be sent to our customer support team or EMAIL along with the return order number and the name of the first account holder from which the transfer was made.
Product Information
We take the necessary precautions to ensure that all details, descriptions and prices of products displayed on the site are correct. However, we reserve the right to refuse requests where the product information has been published incorrectly, including pricing and promotion.
Denial of orders may also be the result of other reasons, such as:
- Product out of stock.
- Inability to obtain payment authorization.
- Fraudulent orders.
If there is a problem with your order, you will be contacted immediately.
We do everything in our power to keep your order details and payments secure. But we can not be held responsible for any loss you may suffer if a third party obtains unauthorized access to any data you provided when accessing or placing orders on our site.
Guimanos can change prices without prior notice. All prices include VAT (when applicable) at the legal rate in force.
