How to initiate a return or exchange

1. Access your Guimanos customer area or use the direct link below.
2. Fill out the form with the order number (e.g., #1234) , email, and reason.
3. You will receive a CTT Easy Return code by email — no need to print a label .
4. Deliver the package to a CTT Point/Store or Locky locker .
5. After receiving and validating the item, we will process the exchange or refund .

💡 Write the CTT code in the bottom left corner of the package or present it at the counter.

Defective or damaged items

If the item has a manufacturing defect, please contact us before sending it back:

• Order number;
• Photographs showing the defect.

📩 shoponline@guimanos.com

After validation, the collection is carried out free of charge .

Deadlines

• The request must be made within 15 days of receiving the order.
• The refund is issued within 5 business days after validation at the warehouse.
• For exchanges , the new shipment is processed after quality verification.

Acceptance conditions

• New , unused , and unwashed items;
• With all original labels and packaging;
• In perfect condition , as received.

⚠️ Damage caused by washing or misuse is not eligible.

❌ We do not accept returns of personalized or custom-made items .

Important notes

• We will confirm the exchange decision via email within 3 business days of receiving the item.
• If the product does not meet the conditions, it will be returned to the customer without a refund.
• You will be able to track the return status through email notifications .

Frequently Asked Questions