1. General Conditions

Access to and use of the website www.guimanos.com, as well as the purchase of GUIMANOS products, are subject to these Terms of Service.

By using the site, the user declares to have read, understood and accepted these conditions. GUIMANOS reserves the right to update the Terms at any time, so we recommend reading them regularly.

Access to the site is temporary in nature and may be suspended or changed without notice. GUIMANOS is not liable for temporary unavailability, technical failures or access restrictions.

2. Shipping & Delivery

Orders are shipped by CTT or UPS, depending on the destination.

• Free shipping to mainland Portugal and mainland Spain, with no minimum spend.
• For all other destinations, shipping costs depend on the country and the weight of the order and are calculated in the cart, before payment. In many countries shipping is free from a minimum order value (€100, €150, €200 or €250, depending on the country).
• See the full shipping rates and delivery times table.
• Orders to destinations outside the European Union may be subject to local customs duties, taxes and VAT, which are the customer’s responsibility.

Average Delivery Times

• Mainland Portugal: 1–3 business days
• Islands (Madeira and Azores): 2–5 business days
• Mainland Spain: 1–3 business days
• Balearic Islands, Canary Islands and Ceuta: 5 business days
• Europe and rest of the world: 3–8 business days

During busy periods (e.g. Black Week, Christmas, sales, public holidays), delivery times may be longer. Customs inspections may also affect delivery.

3. Payments & Processing

Orders are only processed after payment is confirmed.

• Payments by credit card are confirmed immediately.
• For Multibanco, payments made before 7 pm are confirmed on the next business day.

Orders processed before 12:00 (GMT) are normally shipped the same business day. After that time, shipping takes place on the next business day.

4. Order Status

Once the order has been shipped, the customer will receive an email with the tracking number.

If the courier is unable to deliver, a new attempt will be made or a new appointment will be requested.

Orders returned for a reason attributable to the customer (e.g. incorrect address, not collected) may be re-shipped on payment of a fixed fee of €5.

5. Product Information

GUIMANOS takes every measure to ensure that product descriptions, prices and images are accurate and up to date.

In the event of an obvious error (in price, description or promotion), we reserve the right to cancel or refuse incorrect orders.

• Product out of stock;
• Payment authorisation failure;
• Order considered fraudulent.

All prices include VAT at the legal rate in force.

6. Order Cancellation

The customer may cancel an order only while it is in pending status (not yet shipped).

To cancel, contact us immediately through the contact form or by email at geral@guimanos.com.

If the order has already been shipped, you must wait for delivery and then follow the usual returns process.

7. Refunds

Refunds are made promptly, within a maximum of:

• 5 business days for orders cancelled before shipping;
• 15 days after the return is received at our warehouse.

The refund is made using the original payment method.

When the return is the customer’s responsibility, shipping costs are borne by the customer and may be deducted from the amount refunded.

8. Contact

For any question about the Terms of Service, the Refund Policy or purchase information:

• geral@guimanos.com
• Contact form