Exchanges & Returns

You have 15 days from receiving your order to request an exchange or a return, in Portugal and abroad.

Conditions for exchanges and returns

• The item must be unworn and unwashed, in the same condition in which it was sent, complete and with all identification tags attached.
• We cannot accept items damaged by incorrect use or washing.
• Personalised items cannot be exchanged or returned.
• Exchanges and refunds are only processed once we have received the item and checked the conditions above. We will tell you within three days of receipt whether the exchange can go ahead.
• An exchange can be for another size or style, provided it is of equal or higher value and in stock.

How to request an exchange or return

Portugal. Make your request through the CTT Devolução Fácil service, with no need to print a label: request an exchange or return. Collection is available Monday to Friday, 9:00 to 17:00, with no set time (date only), and costs €5.

Spain and all other countries. Email us at shoponline@guimanos.com with your order number and the items you wish to return. We will reply with return instructions for your country. Return shipping costs are borne by the customer and may be deducted from the refund, except for defective items.

Defective item. Email us at shoponline@guimanos.com with your order number and photos of the defect. After assessment, collection is arranged free of charge.

Refunds

If the item is in good condition, your refund is issued within 15 days of the return reaching our warehouse, using the same payment method as the purchase.

Orders outside the European Union

For destinations such as the United Kingdom, the United States, Switzerland or Norway, the carrier may charge local customs duties, taxes and VAT, which are the customer’s responsibility. Before sending a return, please contact us so we can tell you which customs documents are needed.

Quality and warranty

GUIMANOS does not sell second-hand, defective or substandard products on www.guimanos.com. Product images and colours may differ slightly from the actual item because of your browser and screen. Please do not remove the product tag if you wish to exchange or return an item: we may refuse items without a tag, altered from their original condition or showing signs of wear.

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