1. General Conditions

Access to and use of the website www.guimanos.com , as well as the purchase of GUIMANOS products, are subject to these Terms of Service.

By using the website, the user declares to have read, understood and accepted these conditions. GUIMANOS reserves the right to update the Terms at any time, so we recommend reading them regularly.

Access to the website is temporary and may be suspended or altered without prior notice. GUIMANOS is not responsible for temporary unavailability, technical failures, or access restrictions.

2. Shipping & Delivery

Orders are shipped via CTT (national and international service).

• Free shipping on all orders over €75 (Mainland Portugal).
• International orders may be subject to customs duties. These costs are the responsibility of the customer.

Average Delivery Times

• Mainland Portugal: 1–3 business days
• Islands (Madeira and Azores): 3–5 working days
• Spain: 1–3 business days
• Europe and the rest of the world: 3–8 business days

During peak periods (e.g., Christmas, sales, holidays), delivery times may be delayed. Customs inspections may also impact delivery.

3. Payments & Processing

Orders are only processed after payment confirmation.

• Credit card payments are confirmed immediately.
• In the case of ATMs , payments made until 7 PM are confirmed on the next business day.

Orders processed before 12 PM (GMT) are typically shipped the same business day. After that time, shipping occurs the next business day.

4. Order Status

Once the order is shipped, the customer will receive an email with the CTT tracking number.

If the delivery person is unable to complete the delivery, another attempt will be made or a rescheduling will be requested.

Orders returned due to reasons attributable to the customer (e.g., incorrect address, failure to collect) can be reshipped upon payment of a fixed fee of €5 .

5. Product Information

GUIMANOS takes all measures to ensure that product descriptions, prices, and images are accurate and up-to-date.

In the event of an obvious error (in price, description or promotion), we reserve the right to cancel or refuse incorrect orders .

• Product out of stock;
• Payment authorization failed;
• The request was deemed fraudulent.

All prices include VAT at the current legal rate.

6. Order Cancellation

The customer can only cancel the order while it is in pending status (not yet shipped).

To cancel, please contact us immediately via the contact form or by email at geral@guimanos.com .

If the order has already been shipped, you should wait for delivery and then start the normal return process.

7. Refunds

Refunds are processed quickly, within a maximum of:

• 5 business days for orders canceled before shipment;
• 15 business days after receiving and validating returns.

The refund will be processed using the same original payment method (e.g., credit to the card used).

When the return is the customer's responsibility, the shipping costs are borne by the customer and may be deducted from the amount to be refunded.

8. Contact

For any questions related to the Terms of Service, Refund Policy, or purchase information:

• 📩 geral@guimanos.com
• 🌐 Online contact form