TERMS - OF - SERVICE
General Conditions
Access to and use of this website, as well as the products and services available, are subject to various conditions.
By using this website, you agree to the terms of use, which may be updated from time to time. We encourage you to visit this page regularly to be aware of any changes that may have been made to the Terms of Use.
Access to this website is permitted on a temporary basis, and we reserve the right to withdraw or amend services without notice. We will not be liable if for any reason this website is unavailable for any period of time. From time to time, we may restrict access to certain areas of this website.
Shipments and Deliveries
Orders with national or international deliveries are sent via CTT.
All orders outside the European Community are subject to customs inspection. This, although not frequent, may result in the application of a customs duty - this payment is the responsibility of the customer.
Shipping Costs
Free shipping for all orders over €55
Delivery time
If you want to know when your order is shipped, consider:
- payment for the order must be made before processing;
For credit card payments, confirmation is immediate.
In Portugal, in the case of:
- ATM transfers made before 7:00 p.m. will be confirmed the following day. After this period, confirmations will be received two days later.
Orders are processed on Portuguese national calendar business days. Orders processed before 12:00 GMT are usually shipped the same day. When processed after this time, they are shipped the next business day.
After the order is submitted, the normal delivery time is:
-Continental Portugal: 1 - 3 business days
-Madeira: 3 - 5 business days
-Spain: 1 - 3 days
-Air: 3 - 8 business days
Delivery times may be extended during periods of high volume of items, such as holidays and Christmas.
Customs hold situations for inspection may delay delivery.
Order status
When your order is shipped, you will receive the order code in your email to find it on the CTT website.
If you find it difficult to locate, please contact the customer support line.
If the carrier is unable to deliver the order, they will try again the next day or contact you to schedule a new delivery.
When an order is returned due to customer responsibility and the customer wants to return it or send a new one, a fee of €5.00 is required so that we can process the new order.
This fee must be paid by bank transfer and proof of payment must be sent to our customer service team or EMAIL along with the return order number and the name of the first account holder from which the transfer was made.
Product information
We take reasonable care to ensure that all product details, descriptions and prices displayed on the website are correct. However, we reserve the right to refuse requests where product information has been published incorrectly, including prices and promotions.
Request denial may also be the result of other reasons, such as:
- Product out of stock.
- Inability to obtain payment authorization.
- Fraudulent orders.
If there is a problem with your order, you will be contacted immediately.
We do everything we can to keep your order details and payments secure. However, we cannot be held responsible for any loss you may suffer if a third party gains unauthorised access to any data you provide when accessing or ordering from our website.
Guimanos may change prices without prior notice. All prices include VAT (where applicable) at the legal rate in force.
Order cancellation
You can only cancel an order if it is in a pending status, meaning it has not yet been packed and left our warehouse. Please contact our customer support line to cancel this order.
If you cancel a paid order, a refund will be made within 5 days.
Refund methods and deadlines
GUIMANOS will do its best to refund the customer quickly, within a maximum period of 15 days from the date of arrival of the return to our facilities.
In case of cancelled orders (orders that have not been shipped), the maximum refund period is 5 days.
The refund will be made as follows:
- If payment was made by credit card, the refund will be credited to the card itself and can be verified on the next statement.
When the return of the order is the responsibility of the customer, the shipping costs will be borne by the customer. These costs will be deducted from the refund amount if the returned order is paid. If it is not paid, you will need to make a transfer of the amount of these costs when placing a new order.
Contact
If you have any questions about these Terms of Service or Refund Policy, please contact us:
By email: geral@guimanos.com
By visiting this page on our website: https://guimanos.com/pages/contact
