How to make an exchange or return
To make an exchange, you must send an email to firstname.lastname@example.org, which must contain: the name, telephone number, address for receiving the new item, order number, reason for the exchange, reference and size that you want to exchange or return and reference and size of the item you want to exchange. Upon receipt of this email, the Guimanos team informs you of the options to follow.
After we receive the item to be exchanged/returned, the item will be evaluated and checked if all conditions are met.
For the exchange to be carried out, the article must not have been used or washed and that it is in the same condition as it was sent. After GUIMANOS receives the article, if it does not comply with the aforementioned, the exchange will not be made.
- Items that are damaged due to washing errors will not be exchanged, as GUIMANOS is not responsible for their misuse/washing.
- The products must be complete with all the parts that make it up and even with the respective identification labels.
-The exchange will only be made after we receive the item and verify that it meets the conditions described above. GUIMANOS will inform, up to three days after receipt of the item to be exchanged, whether the exchange can be carried out.
-The exchange can be made for another item of another size or another model, however, the exchange will have to be made for an item of equal value to the higher one, which is in stock.
If the item is in good condition, the refund will be made within a maximum period of 5 days. Returns can be made within a period of 15 consecutive days after receiving the article.
-Returns cost €3.90.
-Defective items are collected free of charge