We can only accept returns of new products, complete, without any type of damage or signs of use, within a maximum of 15 days. We do not accept returns of custom parts.
If we receive returns that do not meet the above conditions, the customer will not be entitled to any refund and it will be proposed to send that same return along with the next order. If the customer declines and intends to retrieve the item, he will have to schedule a collection of items at our facility and pay for the corresponding charges.
To exercise your right of return, please contact our Customer Service with the order number, description or reference of the product you wish to return, address and date of collection. This service is available Monday through Friday from 9:00 AM to 7:00 PM, and it is not possible to set a specific time, just a date.
Cancellation of orders
You can only cancel an order if it is in a pending state, which means that it has not yet been packaged and has not left our warehouse. Please contact the customer support line for cancellation of this order.
If you cancel a paid application, the refund will be made within 5 days.
Returns of orders / products
The return service is available Monday through Friday from 9:00 AM to 6:00 PM, and it is not possible to set a specific time, just a date.
Returns are free if the reason for the return is the responsibility of Guimanos. If the reason for the return is because you have changed your mind or an error was made in making the request, the cost of the return will be deducted from the refund amount.
Product exchanges
We can only make exchanges on new products, complete without any kind of damage or signs of use.
To make an exchange, contact the customer service line with the order number, description or reference of the product you wish to exchange, address and date of collection. Currency exchange is available from Monday to Friday from 9:00 AM to 7:00 PM.
If for any reason the product can not be exchanged, the value of the product will be refunded.
Methods and repayment terms
Guimanos will do its best to reimburse the client quickly, within a maximum period of 15 days from the date of arrival of the return to our facilities.
In the case of canceled orders (orders that have not been shipped), the maximum period for reimbursement is 5 days.
The refund will be made as follows:
- If the payment was made by credit card, the refund will be credited to the card itself and can be verified in the next statement.
- In case of payment by credit card, the refund is credited to your card and will be immediately available.
When the return of the order is the responsibility of the customer, the shipping and handling costs will be borne by the customer. These costs will be deducted from the refund amount if the returned order is paid. If it is not paid, you will need to make a transfer of the value of these costs when you place a new order.
