Exchanges and Returns Policy

exchange policy

For the exchange to be carried out, the article must not have been used or washed and that it is in the same condition as it was sent. After GUIMANOS receives the article, if it does not comply with the aforementioned, the exchange will not be made.

- Items that are damaged due to washing errors will not be exchanged, as GUIMANOS is not responsible for their misuse/washing.

- The products must be complete with all the parts that make it up and even with the respective identification labels.

-The exchange will only be made after we receive the item and verify that it meets the conditions described above. GUIMANOS will inform, up to three days after receipt of the item to be exchanged, whether the exchange can be carried out.
-The exchange can be made for another item of another size or another model, however, the exchange will have to be made for an item of equal value to the higher one, which is in stock.

-No exchanges or returns of personalized items are made.
returns policy

If the item is in good condition, the refund will be made within a maximum period of 5 days. Returns can be made within a period of 15 consecutive days after receiving the article.

-The return service is available from Monday to Friday, from 9:00 am to 5:00 pm, and it is not possible to set a specific time, only a date.
-The customer will have a maximum period of 15 days to request an exchange or return of the item.

-Returns cost €3.90.

-Defective items are collected free of charge

How to make an exchange or return

To make an exchange, you must send an email to geral@guimanos.com, which must contain: the name, telephone contact, address to receive the new item, order number, reason for the exchange, reference and size that you want to exchange or return and reference and size of the item you want to exchange. Upon receipt of this email, the Guimanos team informs you of the options to follow.
After we receive the item to be exchanged/returned, the item will be evaluated and checked if all conditions are met.

Quality and Warranty

GUIMANOS does not sell second-hand, defective or substandard products at www.guimanos.com . The main characteristics of each product displayed on www.guimanos.com are found on each product page, unless there is a transcription error. The products offered for sale on the website may not exactly match the actual clothing in terms of image and color, due to the Internet browser and monitor used.

All products have an identification tag attached. Do not remove the product label if you want to return or exchange the purchased product. If you decide to exercise the right to return the purchased products, GUIMANOS has the right not to accept the return of products without the corresponding label, or that have been altered from their original state, which denotes use of the same or damaged products.

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