1. Responsible Entity

Eugénio & Gonçalo, Lda , headquartered in Portugal and trading as GUIMANOS , is the entity responsible for processing your personal data and guarantees the protection of your privacy.

We act in accordance with the General Data Protection Regulation (GDPR) and all applicable national legislation, determining the purposes and means of processing personal data collected.

2. Personal Data Collected

Personal data is considered to be all information relating to an identified or identifiable natural person, collected in any format.

GUIMANOS collects only the strictly necessary data, namely:

• Name, address and contact information (email and phone number);
• Billing and shipping information;
• Purchase history and interactions with the website;
• Communication and marketing preferences (when consented to);
• Technical information about navigation (cookies and analytics).

Data can be collected directly (e.g., website forms, customer registration, orders) or automatically (cookies and analytical tools).

3. Legal Basis for Treatment

The processing of personal data by GUIMANOS is based on legitimate legal grounds:

• Consent: when the user authorizes the use of their data for specific purposes (e.g., promotional communications);
• Contract execution: when processing is necessary to process orders, payments, and deliveries;
• Legal obligation: compliance with tax, accounting or regulatory obligations;
• Legitimate interest: continuous improvement of services, fraud prevention, and customer support.

4. Purposes of Treatment

The personal data collected is used for specific and legitimate purposes, namely:

• Order processing and delivery;
• Customer account management and support communications;
• Compliance with legal and tax obligations;
• Statistical analysis and improvement of user experience;
• Sending promotional communications and newsletters (with consent);
• Personalized marketing and remarketing campaigns (when authorized).

5. Data Preservation

Personal data is kept only for the period necessary for the purpose for which it was collected.

• During the contractual relationship and up to 10 years after the last transaction (tax obligation);
• Until you withdraw your consent for marketing communications;
• During specific legal periods when required by law.

After the applicable period, the data is securely deleted or anonymized.

6. Rights of Data Subjects

Under current legislation, the data subject may, at any time:

• Request access to your personal data;
• To request its correction or elimination ;
• To request the limitation of or opposition to treatment;
• Request data portability ;
• Withdraw consent, where applicable.

These rights can be exercised by emailing geral@guimanos.com .

The data subject also has the right to lodge a complaint with the National Data Protection Commission (CNPD) .

7. Sharing Data with Third Parties

Personal data may only be shared with trusted entities acting on behalf of GUIMANOS, such as:

• Logistics service providers and carriers (e.g., CTT);
• Secure payment partners (e.g., Stripe, PayPal);
• Legal, tax and accounting consultants;
• Providers of technical and digital marketing services (e.g., Google, Meta).

All partners are bound by confidentiality agreements and comply with GDPR standards.

8. Cookies & Analytics Tools

This website uses cookies to improve the browsing experience, analyze performance, and present personalized content.

Cookies can be disabled in your browser settings. However, some website functionalities may no longer be available.

Analytics and remarketing services are also used, such as:

• Google Analytics: monitoring website traffic and performance ( see policy );
• Meta (Facebook/Instagram): advertising and remarketing campaigns ( see policy ).

9. Payment Processing

Payments are processed through secure external providers (e.g., Stripe, PayPal). GUIMANOS does not store bank card details.

All processors comply with PCI-DSS standards, ensuring the secure handling of payment information.

10. Children's Privacy

The GUIMANOS website is not intended for users under 18 years of age. We do not intentionally collect personal data from minors.

If a parent or guardian discovers that a minor has provided data, they should contact us so that it can be deleted immediately.

11. Changes to This Policy

GUIMANOS may update this Privacy Policy at any time to reflect legal, technological, or operational changes.

Updated versions will be published on this page with their respective revision dates. We recommend checking them regularly.

12. Contact

To exercise your rights or clarify any doubts about this policy, please contact us:

• 📩 geral@guimanos.com
• 🌐 Online contact form